SYKES – Edinburgh
SYKES are headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena to Global 2000 companies, primarily in the communications, financial services, technology, healthcare, and transportation & leisure industries.
Oyster Consultants have been supporting SYKES for many years, working on senior level recruitment solutions across EMEA. We entered a strategic partnership in 2016 to provide volume recruitment for SYKES EMEA HQ in Edinburgh, Scotland. In partnership, we have produced the following video to highlight the benefits of working for SYKES.
What SYKES do
In an age of faster technology and expanding communication channels, customers are becoming increasingly digitally connected, yet paradoxically distanced from the brands they choose to support.
SYKES has thrived for more than three decades doing one thing exceptionally well: helping people feel like they truly matter.
We provide technology and operational capabilities that enable companies to deploy and manage digital marketing and customer service programs that significantly improve their business.
Our differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell, and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media, and digital self-service.
Our EMEA business employs over 2, 400 employees, across 5 sites in 4 countries. We provide customer services and technical support for our clients in a variety of industries; including financial, healthcare, communications, and IT in 20+ languages.
SYKES in Edinburgh
Located in the South West of the City, the SYKES offices offer employment for well over 600 staff across 2 main buildings. The offices are conveniently located close to transport links, the bus routes on Calder Road and the Tram and Rail hub at Edinburgh Park. The city centre is approximately 20 mins by car.
The building provides modern space for workstations, the staff facilities include canteen with free Hot chocolate, tea, and coffee. Other benefits include chill out rooms, with TV, magazines and books, the ideal place to unwind during breaks.
Sykes Edinburgh hosts several events throughout the year for employees. These include Summer and Winter Festive events as well as employee focused charity events and fun days.
Career Development at SYKES
As a growing global company, there are always opportunities for progression within the company and Sykes take the promotion and development of talent within the business very seriously.
One example of this is through the L&D department who run courses which are designed to identify and develop potential Team Leaders and Trainers within Edinburgh. 8 out of 10 Team Lead positions are filled with current employees being promoted into the role. In addition to this, our employees can be promoted to Product Specialists and Escalation Agent roles. Approximately 70% of our Product Specialist roles and 85% of our Escalation Agent roles are filled internally.
The length and type of initial training provided to agents varies across client groups but typically lasts between 2 and 4 weeks with further training throughout your career.
Why work at Sykes?
Another contributing factor to the generation of our long standing and happy employees is the great development and progression opportunities widely available to those who work hard and want to progress. Calder House has a very friendly and inviting multicultural working environment which has led to our employees enjoying a length of service which is above the industry average.
You will also benefit from:
- Perkz employee benefits scheme
- Discounts on our client’s products *
- Games and competitions to win prizes
- Access to free entry to Dynamic Earth
- Free on-site parking
- Free hot beverages
- Business Casual dress policy
- Friday doughnuts and fruit
- Auto enroll pension
- Pension Scheme
- Childcare vouchers *
- Learning and development opportunities
- Career opportunities within departments
- Relocation packages
# terms apply
So why not join the team?
It’s a great time to join Sykes as we have a Communications Team Lead arranging exciting events across the site. We also use a variety of channels to communicate, including a Facebook group exclusive for Sykes employees. On our Facebook group, we also post challenges to help you get involved with people from different client groups. We also have after work classes set up so you can meet new people and learn a little more about photography or guitar, or just to meet people who share the same interests as you!
If you are new to Scotland it may seem daunting working in a country where you know no one but you will have so many opportunities here at Sykes to meet kind and outgoing people.
or contact Maria on +44 (0) 131 458 6127 / 07506 724297
Sykes Industries Served
With digital phone, streaming video, fibre optic internet and wireless home security systems – your customers’ needs are as varied as they are. Fortunately, SYKES provides true customer lifecycle management with an equally diverse array of service and technical support options designed to “fit” each customer perfectly – today and tomorrow.
SYKES understands the obstacles facing our Financial Services clients. Whether the challenges stem from difficulties in delivering effective marketing and portfolio management to abiding by complex and changing regulatory compliance mandates, we provide proven solutions that revitalise customer confidence while reducing your costs of doing business.
From patient registration to answering inquiries on the proper use of a medical device, healthcare leaders depend on SYKES to provide patient and member service, expert technical support and brand promotion. With our smart, capable service specialists handling everything from phone-based customer support to online chat – we view every member interaction as an opportunity to show how much you care.
SYKES is ready and able to help our retail clients efficiently manage their seasonal service requirements with flexible, highly-scalable support solutions designed to enable a quick, effective response to even intraday fluctuations in call volume. Our top-notch, home-based service teams are dedicated to assisting our retail clients to create meaningful, personalised interactions that foster strong, high-value relationships with their customers.
From Millennials to Boomers, consumers crave mobile technology. And in the rush to procure the latest and greatest devices, many become frustrated with wordy instructions and inevitable technical glitches. That’s why SYKES hires agents who are passionate about new technology and able to solve customer problems quickly. In a low to no commitment industry, our service team offers expert insight and sales support to keep your customers loyal.
Whether your customer needs help booking a summertime trip to Machu Picchu or simply upgrading to a better hotel room in New York City, SYKES is ready to provide your travellers with responsive 24/7 support and emergency traveller assistance. Our customer support solutions are aimed at boosting consumer confidence as we help you make good on your promise to provide efficient problem resolution and stress-free vacations.
From getting fast rate quotes to effortless application and claims processing, today’s insurance customers expect highly responsive service delivered the way they want — whether online or by speaking with a licensed agent. That’s why leading property, casualty, life, and health insurance providers rely on SYKES to meet their evolving customer-service needs, and achieve the highest renewal and satisfaction rates.